Quick Links
TELECOMMUNICATIONS
Although most students bring cell phones to campus, every residence hall is equipped with analog hall phones for making local calls at no cost. Long distance calling requires use of a calling card.
Telecommunications (Telecom) services are subject to the Responsible Use of Technology Policy.
Hartwick’s Telecommunications team uses Mitel phones to provide Voice over Internet Protocol (VoIP) and analog service to the campus.
Mitel Reference Guides: https://www.hartwick.edu/technology-services/telecommunications/ip-and-analog-phones/
Hartwick's Telecommunications team uses Mitel phones to provide Voice over Internet Protocol (VoIP) and analog service to the campus.
Mitel Reference GuidesHelpdesk Ticketing - Fresh Service
The new ticketing system features both a way to submit tickets and a repository of help articles for common issues and questions. It acts as a one-stop portal for all your IT-related requests involving: computer issues, media services, telephones, accounts setup or Colleague, printers, WiFi connections, or smartphones just to name a few examples. No more worrying about who to call or email for a particular issue. Submit your problem to FreshService, and it will quickly find its way to the screen of the support team member(s) that are best equipped to help.
Submit Your TicketPhone FAQ
For timezone and international codes, visit TimeandDate.com. After you dial 011+the international number, you will be prompted to enter a code by an automated recording and a long tone. The permission code you will need to enter is 13820.
Contact your Vice President about requesting a College-issued cell phone.
Contact [email protected] to request a conference bridge (for phone participation in a meeting with basically unlimited number of off-campus participants).
Verify that the Ethernet cable is plugged securely into the orange jack in the wall. Verify that the Ethernet cables are plugged securely in the correct connections under the phone. Contact [email protected].
Complete the online Office Move Request Form.
Deleted voice mail messages cannot be recovered.
You may file a complaint with the Federal Communications Commission, search for “fax”, “junk fax”.
Information Technology
Telecommunications (Telecom) Services
Clark Hall
Hartwick College
Oneonta, New York 13820
607-431-4985
[email protected]